November 5, 2019
"While traveling from Maine to Arizona we encountered an issue with RV camper. Elk City RVSales did a great job fixing our camper in a professional timely manner with great customer service. We had an issue with the air con dropping from the ceiling in wet and windy conditions. They understood our predicament and worked on it immediately upon our arrival. The office staff were very courteous and friendly. I would in a heartbeat go back to them and highly suggest doing business with such pro's. Many thanks!!"
June 7, 2019
Norcold issue""While traveling on I-40 towards home (Texas) from New Mexico we encountered an 'issue' with the Norcold refrigerator (That's not a surprise!). After much concern & worry we found the 'codes' being displayed on the unit said that it MUST be serviced by an Authorized Norcold Technician. So, going to the Norcold web site to find a place for service, Elk City RV Sales appeared. We called and James said that we could 'drop in' that afternoon and a Tech would be available by the time we arrived (3:00 PM on Friday). The Tech, Bob, was immediately able to verify the problem and provided a resolution. The Norcold 'RECALL' device added was a "1st generation" device and it has 'known problems', he recommended that we take coach back to where the 'RECALL device was installed and have the '2nd generation' device installed. (the 1st generation device was installed in 2011). The 'fix' was easy and the knowledge and skill & knowledge applied by the Tech, Bob, assured us that we were so very fortunate to have 'found' Elk City RV Sales. We can't say enough THANKS to James and Bob. Yes, a combination of Great Service and very Friendly People results in a High Recommendation.""
June 7, 2019
"Driving back to Oregon in the RV and the door started coming unhitched due to wind, bumps and honestly sloppy work from the maker. We took a chance and stopped by and ran into the Owner, Redd. Without hesitating. He walked out and took a look to see if he could assist is. Within minutes, he had the issue fixed. Redd was such an awesome guy we stayed an extra 20 or so minutes just talking about the area and tornado's lol. So thanks Redd for taking the time even without an appointment to help get us back on the road. Wish we had that kind of service and hospitality where we come from. Unfortunately you don't see it much, but thanks to Redd, we did today."
November 28, 2017
"Excellent service! We needed an emergency major repair to our RV roof while on a cross country trip. We made arrangements on a Monday afternoon to bring the unit in early the next morning when they would have the necessary supplies ready to use. While waiting, the owners and staff could not have been nicer with their Southern hospitality!Upon completion Dennis not only showed us the photos of repairs made, he sent them to us so we can show them to the company that had originally installed a new roof.We felt very blessed that we were in Elk City when we discovered our damaged roof, and that Elk City RV was available to do the repairs to get us back to California!"
July 27, 2017